Shipping Policy – Signature Shoes

At Signature Shoes, we are committed to delivering handcrafted quality with exceptional service. Please review our shipping policy below for important details regarding processing, delivery, and returns.

1. Production Time

All Signature Shoes are custom handcrafted in Italy and made to order. Please allow 6 to 15 business days for production before your order ships. Once your shoes are completed, you will receive a shipping confirmation with tracking information.

2. Shipping Methods & Delivery Times

We offer multiple shipping options to suit your needs:

• Standard Shipping: 7–10 business days

Shipping time begins after the production period ends.

3. International Shipping

We ship internationally to select countries. Please note that customs fees, duties, and taxes may apply and are the responsibility of the customer. Delivery times may vary by location.

4. Shipping Costs

Free shipping may be available for qualifying orders over a specified amount.

5. Order Processing

Orders are typically processed within 1–3 business days once placed. You will receive an email confirmation with tracking details once your order has shipped.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with you to file a claim and ensure your issue is resolved as quickly as possible.

7. Satisfaction Guarantee & Returns

We proudly offer a 100% Satisfaction Guarantee with free returns.
If you or your customer are not completely satisfied with the shoes, or the size isn’t right, you may request a full refund within 30 days of receiving your order.

To qualify for a refund:

• Shoes must be returned in pristine, unworn condition

• Contact us to request a return and confirm the return address

• A delivery service will be scheduled to collect your package at no cost to you